Damaged or Incorrect Orders

All sales are final. Aura Ilaj does not accept change-of-mind returns, exchanges, or refunds. If an order arrives damaged, leaking, defective, or contains an incorrect item, do not use it. Contact customer support as soon as possible, preferably within 48 hours of delivery, and provide your order number and clear photos. We will review the issue and provide a replacement or another remedy required by applicable Pakistani law. Do not send any item back unless customer support instructs you to do so. This policy does not exclude any customer right or remedy that cannot legally be excluded.